Vacancies

• Company: Frank House Care Services Ltd
• Location: Main Office
• Job Types: Full-time
• Pay: from £45,000 per annum
• Expected Hours: 40 hours per week

Responsibilities

• Service Leadership: Take overall responsibility for the operational leadership and development of Frank House Care Services Ltd’s domiciliary care service.
• CQC Registration: Register with the CQC as the Registered Manager for the service and lead the service through regulatory requirements.
• CQC Compliance: Lead the service in achieving and maintaining a minimum GOOD CQC rating, ensuring compliance across all CQC Key Lines of Enquiry.
• Quality Assurance: Oversee audits, compliance checks, service improvement plans, safeguarding, governance, and quality monitoring.
• Care Delivery: Ensure care is delivered safely, effectively, and in line with individual care plans, company policies, and regulatory standards.
• Business Growth: Support the growth of the service by increasing billable care hours, developing packages, and maintaining strong working relationships with commissioners and external professionals.
• Team Management: Manage and support office staff, care coordinators, team leaders, and care staff, promoting a positive and professional working culture.
• Staff Compliance: Monitor recruitment, retention, training, supervision, spot checks, competency assessments, and workforce compliance.
• Record Keeping: Ensure accurate, detailed, and audit-ready documentation is maintained across the service at all times.
• Stakeholder Relationships: Build and maintain effective relationships with local authorities, CHC teams, healthcare professionals, families, and external stakeholders.

Requirements

• Experience: Previous experience as a Registered Manager within domiciliary care is essential.
• CQC Knowledge: Strong working knowledge of CQC regulations, inspection processes, and compliance standards.
• Inspection Experience: Experience supporting a service through first CQC registration and/or first inspection process preferred.
• Growth Experience: Proven experience growing billable care hours within a domiciliary care setting.
• Leadership and Operational Skills: Excellent leadership, organisational, communication, and decision-making skills with the ability to manage multiple priorities within a fast-paced care environment.
• Driving: Valid driver’s license with business insurance and reliable transportation. Mileage reimbursed at £0.55 per mile.

Pay Structure and Benefits

• Probationary Period: 6-month period with pay based on qualification level post probation.
• Salary: Starting from £45,000 per annum, depending on experience.
• CQC Bonus: £5,000 salary increase upon achieving a minimum GOOD CQC rating.
• Performance Bonus: Performance and growth-related bonus structure available.
• Additional Bonuses: Further negotiable bonuses available depending on experience and agreed targets.
• Mileage: Mileage allowance of 55p per mile.
• Overtime: Paid overtime available.
• EV Scheme: EV car scheme available.
• Wellbeing Support: 24/7 private GP access and 24/7 BUPA counselling and wellbeing support.
• Development: Ongoing professional development, training, and senior management support.
• Company Provided Mobile and Laptop

Shift Options

• Full-time management role
• Office-based and community-based working
• Participation in management on-call rota required

Join Frank House Care Services Ltd and become part of our supportive, caring team dedicated to making a difference in the lives of others.

• Company: Frank House Care Services Ltd
• Location: On the Road
• Job Types: Full-time
• Pay: Starting from £14.30 p/h
• Expected Hours: 37.5 hours per week

Responsibilities

• Operational Support: Support the day-to-day delivery of safe, effective, and person-centred care services across the community and office.

• Community Support: Provide support to care staff within the community and assist with shift leadership duties where required.

• On-Call Duties: Participate in the management on-call rota on a shared basis.

• Staff Mentoring: Mentor, support, and shadow new care staff to help them develop confidence, skills, and understanding of company standards.

• Competency Checks: Complete spot checks, observations, and competency assessments, signing off staff competencies where appropriate.

• Medication and Documentation: Support medication audits, care documentation reviews, and accurate record keeping.

• Office Support: Assist with office-based responsibilities including rota support, compliance monitoring, staff communication, and general operational tasks.

• Office Cover: Provide cover for office-based staff when required.

• Care Standards: Promote safe, effective, and person-centred care practices in line with company policies and expectations.

• Communication: Maintain accurate records and communicate effectively with management, care staff, professionals, clients, and families.

• Professional Relationships: Build positive relationships with clients, families, healthcare professionals, external agencies, and the wider community.

• Company Representation: Attend recruitment events, community fayres, networking opportunities, and promotional activities on behalf of the company.

• Service Development: Support the ongoing growth, professional standards, and development of Frank House Care Services Ltd.

Requirements

• Experience: Previous experience within domiciliary care or community support services is essential.

• Skills: Strong communication, organisational, and leadership skills.

• Teamwork: Ability to work independently and as part of a team.

• On-Call: Willingness to participate in a shared on-call rota.

• Driving: Full UK driving licence required & Own vehicle with valid business insurance required.

• Flexibility: Flexible and professional approach to working responsibilities.

• Attributes: Reliable, approachable, motivated, and committed to delivering high standards of care.

Desirable Qualifications and Experience

• Qualification: NVQ / Diploma Level 2 or 3 in Health & Social Care preferred.
• Mentoring: Experience mentoring, shadowing, or supporting care staff.
• Competency Assessments: Experience completing spot checks, observations, and competency assessments.
• Compliance: Understanding of CQC standards and person-centred care.
• Operational Experience: Previous experience supporting compliance, rota, or operational tasks within care services.

Pay Structure and Benefits

• Contract: Salaried 37.5-hour contract offered after successful probation period

• Overtime: Paid overtime opportunities available.

• Work Phone: Company work phone provided.

• Mileage: Mileage allowance of 45p per mile.

• EV Scheme: EV car scheme available.

• Wellbeing Support: 24/7 private GP access and 24/7 BUPA counselling and wellbeing support.

• Development: Ongoing professional development and training.

• Progression: Genuine progression opportunities within a growing organisation.

Shift Options

• 37.5-hour contract
• Office-based and community-based working
• Participation in shared management on-call rota required

Join Frank House Care Services Ltd and become part of our supportive, caring team dedicated to making a difference in the lives of others.

• Company: Frank House Care Services Ltd
• Location: On the Road
• Job Types: Bank, Full-time, Part-time
• Pay: Starting from £13.30 p/h
• Expected Hours: 10 – 50 per week

Responsibilities

• Support Individuals: Provide assistance to individuals with disabilities and/or special needs, ranging from children (8+) to adults (18-65) and the elderly (65+).
• Daily Living Assistance: Aid with personal hygiene, meal preparation, and medication administration within the home (training provided).
• Community Engagement: Support participation in activities such as shopping, cinema, swimming, and sporting events.
• Skill Development: Facilitate the development of independent living and social skills.
• Safety and Inclusion: Promote a safe, inclusive environment for all individuals.
• Collaboration: Work with a team to implement person-centered care plans.
• Documentation: Report changes in behavior or health status using our care app.

Requirements

• Experience: Previous experience with individuals with disabilities preferred, but not essential (full training provided).
• Skills: Strong interpersonal and communication skills; ability to work independently and as part of a team.
• Attributes: Compassionate, patient, and flexible, with the ability to work varying shifts, including evenings, weekends, and holidays.
• Driving: Valid driver’s license with business insurance and reliable transportation. Mileage reimbursed at £0.45 per mile for client transportation, and between visits
• Compliance: Enhanced DBS required (obtainable after interview).

Pay Structure and Benefits

• Probationary Period: 6-month period with pay based on qualification level post probation.
• Training and Development: Opportunities to earn care certificates and advance into training and management roles
• Pay Rates: Starting at £13.30, with increased rates for specialised work. Annual pay reviews to remain above minimum wage.
• Benefits: Company pension, rewards/vouchers, opportunity to progress in the company, free parking at the office, employee discount, and referral program.

Shift Options

• 30 mins to 12-hour shifts available
• Day and night shifts available

Join Frank House Care Services Ltd and become part of our supportive, caring team dedicated to making a difference in the lives of others.